Support
Stuck, found a bug, or have an idea? Email [support email], or use Profile → Send feedback in the app.
How do I get in touch?
Email [support email], or in the app go to Profile → Send feedback. We read every message.
How do I delete my account?
In the app: Profile → Delete my account. It deletes everything, straight away. If you can’t get in, email us. The details are on Delete your account.
How do I cancel Premium?
Premium is bought through Google Play, so you cancel it there, in your Play subscriptions. Deleting your account doesn’t cancel it.
Who can see my runs?
Nobody but you, unless you choose to show a run to your pals or a group, or share it as a link. Places you’ve hidden are always cut out of the map. See the privacy policy.
How do I connect or disconnect Strava?
In Profile. ChangePace only sends your runs to Strava; it never reads anything from it.
Is my coach a doctor?
No. Your coach gives training guidance, not medical advice. For pain, injury or anything medical, see a GP or physio.